Free Domestic Shipping in the Continental USA

Strongback Chair Guarantee

 

 

Please Note: Our warranty applies to continental US purchases only. 

Purchasing your chair DIRECTLY from StrongbackChairs.com
automatically entitles you to our STRONGBACK Guarantee and 3-Year Warranty.

Purchases on Amazon, directly from Amazon and STRONGBACK are covered under the 2-Year Warranty.

Purchases from 3rd party Amazon resellers are not covered under our Warranty or Guarantee.

All orders processed through a different merchant (e.g. you did not order through this website) are not covered by the STRONGBACK Guarantee or Warranty. If you need to return or replace your chair you must contact the original merchant that sold you the chair.


      100% GUARANTEE RETURN POLICY
      If you received a chair that is in perfect condition but want to return it, you must return the chair within 30 days from the date of purchase. Please be sure to try your STRONGBACK Chair as soon as you receive it, to ensure it is right for you and to allow yourself time to return your chair. Returning a STRONGBACK Chair for any reason outside of defective materials or broken products will require your full payment of return shipping.

      For all legitimate defects, return shipping will be covered by STRONGBACK Chairs for all addresses within the continental United States. In order to validate your return and free shipping, all returns must be pre-approved by providing an email containing a short description of the problem and a photograph illustrating the defect and proof of purchase to info@strongbackchair.com.

      FULL 100% 3-YEAR WARRANTY

      STRONGBACK products are designed and manufactured to provide maximum satisfaction and safety. Our chairs come with a THREE-YEAR limited warranty covering manufacturing and material defects.

      Under this 3-year warranty, STRONGBACK will replace, repair, or send replacement parts if a manufacturer’s defect occurs with:

      • Welding

      • Frame (Excludes cosmetic scratches or chips from use.)

      • Hinges, Bolts, or Brackets

      • Fabric (Limited to ONE YEAR of coverage.)

      Warranty Limitations

      This warranty does not cover:

      • Business or commercial use

      • Improper assembly or set-up

      • Normal wear and tear (e.g., fading or staining of fabric, scratches or paint chips on the frame)

      • Accessories

      • Defects resulting from misuse

      • Rust

      • Fabric Damage Due to Harsh Environmental Exposure: The fabric warranty is limited to ONE YEAR and does not cover damage resulting from prolonged exposure to UV rays, rain, and other natural elements. Such conditions can cause significant fading, weakening, and increased susceptibility to tearing.

      Rust Advisory

      STRONGBACK chairs include steel components, which may rust over time. While the chairs are powder-coated to resist rust, they are not rust-proof. Rust is not covered under the warranty. Proper care and maintenance are essential to minimize rust development.

      Proper Use & Storage Guidelines

      To extend the lifespan of your STRONGBACK chair, follow these best practices:

      Store in the Shade

      Prolonged exposure to strong sunlight can cause fabric colors to fade and weaken over time. To maintain fabric integrity, avoid leaving your chair in direct sunlight for extended periods.

      Caution with Sea Water

      Saltwater can corrode the steel frame’s protective coating. We use steel to provide long-lasting durability and support for our patented, frame-integrated lumbar support design. To prevent corrosion, always rinse your chair with fresh water and allow it to fully dry before storage after a beach outing.

      By following these care instructions, you can ensure the longevity and performance of your STRONGBACK chair for years to come.

      Please click the link below to start your Warranty Claim process:

      Warranty Claim Request Form


      Returning or Replacing a Chair & Pre-Authorization Procedures
      ALL chairs must have pre-authorization for return or replacement. Please contact us directly at info@strongbackchair.com.
      Provide the following details:

      • Proof of Purchase Including Name & Address, Date of Purchase with Order Number
      • Detailed Description of Defect Along with Photo(s) of Defect

      Refund or replacement is up to the discretion of STRONGBACK Chairs. The inspection process generally takes 7 to 10 days after the product reaches our warehouse.

      It is important to remember that returns will only be accepted with prior authorization.
      Please DO NOT SEND your chair to STRONGBACK CHAIRS, LLC without a return authorization. Any returns received by our warehouse without an issued return authorization will be ineligible for a STRONGBACK refund and will only be returned to you at your expense.

      Please click the link below to start your Return Claim process:

      Return Authorization Request Form



      FURNITURE CARE
      To get the most out of your STRONGBACK Chair for many years to come, be sure to follow the care instructions on this page: https://www.strongbackchair.com/pages/faqs