STRONGBACK CHAIRS provides a full 100% 2 year warranty on all STRONGBACK Chairs purchased through this website.
All orders processed through a different merchant (e.g. you did not order through this website) are not covered by the STRONGBACK GUARANTEE. If you need to return or replace your chair you must contact the original merchant that sold you the chair.
The STRONGBACK GUARANTEE covers all replacements due to defective materials or if the STRONGBACK CHAIR breaks for any reason within normal use. If at any time during the TWO YEAR GUARANTEE time period, you discover your chair to be defective, or if any part of the STRONGBACK CHAIR breaks during normal use you can return the chair, and you will be given the choice of a new chair or a full refund. Cosmetic damage caused by normal use, such as scratches on the frame or fabric stains, will not be covered. Return shipping will be covered by STRONGBACK CHAIRS for all addresses within the Continental United States. In order to validate your return and free shipping, all returns must be pre-approved by providing an email containing a short description of the problem and a photograph illustrating the issue.
It is important to remember that returns will only be accepted with prior authorization. Please DO NOT SEND your chair to STRONGBACK CHAIRS without the initial email describing the problem and the accompanying photograph of the issue. Any returns received by our warehouse without an issued return authorization will be ineligible for a STRONGBACK refund and will only be returned to you at your expense.
If you received a chair that is in perfect condition but want to return it, you must return the chair within 30 days from the date of purchase. Please be sure to try your STRONGBACK CHAIR as soon as you receive it, to ensure it is right for you and to allow yourself time to return your chair! Returning a STRONGBACK CHAIR for any reasons outside of defective materials or broken products will require your full payment of return shipping.
Required Information for a return authorization: