Strongback Chair Guarantee

 

Please Note: Our warranty applies to continental US purchases only. 

Purchasing your chair DIRECTLY from StrongbackChairs.com
automatically entitles you to our STRONGBACK Guarantee and 3-Year Warranty.

Purchases on Amazon, directly from Amazon and STRONGBACK are covered under the 2-Year Warranty.

Purchases from 3rd party Amazon resellers are not covered under our Warranty or Guarantee.

All orders processed through a different merchant (e.g. you did not order
through this website) are not covered by the STRONGBACK Guarantee
or Warranty. If you need to return or replace your chair you must contact
the original merchant that sold you the chair.


      100% GUARANTEE RETURN POLICY
      If you received a chair that is in perfect condition but want to return it, you must return the chair within 30 days from the date of purchase. Please be sure to try your STRONGBACK Chair as soon as you receive it, to ensure it is right for you and to allow yourself time to return your chair. Returning a STRONGBACK Chair for any reason outside of defective materials or broken products will require your full payment of return shipping.

      For all legitimate defects, return shipping will be covered by STRONGBACK Chairs for all addresses within the continental United States. In order to validate your return and free shipping, all returns must be pre-approved by providing an email containing a short description of the problem and a photograph illustrating the defect and proof of purchase to info@strongbackchair.com.

      FULL 100% 3-YEAR WARRANTY
      STRONGBACK products have been designed and manufactured in order to provide maximum satisfaction and safety. It is guaranteed for THREE YEARS against any manufacturing or material defects.

      Under the terms of this 3-year warranty, STRONGBACK will replace, repair, or send replacement parts if a manufacturer’s defect occurs with:
      • Welding
      • Frame (Does not include cosmetic scratches or chips from use.)
      • Hinges, Bolts or Brackets
      • Fabric (Does not include cosmetic fading or stains.)
      • Chair Feet

      This Guarantee Does Not Cover:
      • Business Use
      • Improper Assembly or Set-up
      • Normal Wear and Tear (Fading or staining of fabric, scratches or chips of paint on frame.)
      • Accessories
      • Defects Resulting from Misuse
      • Rust

      The chairs are made with steel components, and therefore, may rust over time. The chairs are powder coated to help prevent rust, but they are rust resistant not rust proof. Rust is not covered by our limited warranty; therefore, it is important that proper care instructions are followed to help prevent rust from occurring.

      Please click the link below to start your Warranty Claim process:

      Warranty Claim Request Form


      Returning or Replacing a Chair & Pre-Authorization Procedures
      ALL chairs must have pre-authorization for return or replacement. Please contact us directly at info@strongbackchair.com.
      Provide the following details:
      • Proof of Purchase Including Name & Address, Date of Purchase with Order Number
      • Detailed Description of Defect Along with Photo(s) of Defect

      Refund or replacement is up to the discretion of STRONGBACK Chairs. The inspection process generally takes 7 to 10 days after the product reaches our warehouse.

      It is important to remember that returns will only be accepted with prior authorization.
      Please DO NOT SEND your chair to STRONGBACK CHAIRS, LLC without a return authorization. Any returns received by our warehouse without an issued return authorization will be ineligible for a STRONGBACK refund and will only be returned to you at your expense.

      Please click the link below to start your Return Claim process:

      Return Authorization Request Form



      FURNITURE CARE
      To get the most out of your STRONGBACK Chair for many years to come, be sure to follow the care instructions on this page: https://www.strongbackchair.com/pages/faqs