The Strongback team answered all my questions quickly and with the right level of detail, and managed to deliver my late ordered chair in time for my trip. Despite the videos and good ratings, I was hesitant to order a chair of this value without trying it out first (@ 5'4", most seats are too deep and high for my comfort but the Guru was my Goldilocks) as the return policy is pretty strict but I am glad I took the risk. It is a bit bigger and heavier than my old chair but it needs to be to offer this level of comfort and stability. Highly recommend this product to anyone needing lumbar support or just enjoys comfort.
J
John G.
No customer service reponse
Always loved these chairs but their customer service chat option doesn't work, their phone number doesn't go anywhere but an answering machine, and their email states will respond in 24hrs. However here I am with a birthday present that still hasn't shipped in over a week, while I ordered a different chair for my daughter ( a week later) that will arrive today. No response, no follow through, no customer service.
We're very sorry for your experience and sincerely apologize for the shipping delay.
During this time, we were transitioning to a new warehouse, which unfortunately caused unexpected delays for a small number of orders. We understand how disappointing this was, especially since the chair was intended as a birthday gift.
We were glad to connect with you and, as a gesture of goodwill, offered a discount on your purchase. As a small business, we truly value every customer and always do our best to make things right when issues arise.
Thank you for your feedback, and we appreciate the opportunity to improve.
R
Ralph F.
Best Camping Chairs
We had two chairs and one had broken hardware. When we notified Strongback of the broken hardware they immediately responded with providing us with a new chair. Customer Service is exceptional as is the product
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Elaine W.
A perfect fit
The Guru chair is exactly as described. It is well made, collapses easily, and provides great lumbar support for my weak back. I am 5'6" tall. It is a perfect fit. Customer Service was also great.
O
Otto M.
Great chairs
A must have for people with lower back problems. Keeps you sitting in the proper position to alleviate back pain.
